Your Lissie Lingerie orders will be delivered with care by the Royal Mail. We have a few different delivery options, all tracked via email:
- Standard UK Tracked Delivery (Estimated 2-3 working days after dispatch) - £3.50*
- Express UK Tracked Delivery (Estimated 1-2 working days after dispatch) - £4.50
- Next Day Delivery (Guaranteed next working day) - £8.00
- Click and Collect for local customers of KY7 4NX - FREE
*Orders over the value of £75.00 will receive free standard delivery, with the option to purchase express or next day delivery. Returns on all orders are free.
All orders are delivered with care by the Royal Mail.
We chose to use the Royal Mail because they are the most cost effective and green company to use, win-win!
Your order will arrive in a postage bag, and your new lingerie will be neatly wrapped in recycleable tissue paper!
We have done our best to be as green as possible at this stage of the business, our mailing bags are made from recycled materials and are fully recyclable, same for our tissue paper. Our stickers are non-recyclable.
We want you to be completely satisfied with your purchase, but if you're not, we're happy to offer a full refund if you notify us within 14 days of receiving your purchase. You have an additional 14 days to return the item(s) to us. All returned items must be unwashed, unworn and with original tags still attached. Due to the nature of our products, we reserve the right to refuse returns that do not meet the following hygiene requirements:
• Items must be returned within 28 days of receiving your order in unworn, unwashed, and brand new condition (free of: odours including perfume, body odour, cigarette smoke, deodorant and stains)
• All original packaging and tags must be attached and undamaged
• Unsealed hosiery is not suitable for return due to hygiene reasons
• Knickers must be tried on over a pair of your own clean underwear. Returned bottoms are inspected closely to ensure pristine condition.
• Items must be returned in packaging that is appropriate so that it is not damaged in shipment. (Example: formed/hard cup bras (T-shirt bras) should not be crammed into envelopes or boxes too small that crush the product.)
To report a return, contact us on info@lissielingerie.co.uk stating your reason for return. Once the return request has been accepted, we will issue you with a prepaid QR code, take this to the nearest post office, scan the code at a customer service point, and your item will be returned for free.
We unfortunately cannot accept a return of an item that has been worn. You are welcome to try on your new bra to check the fit, but once it has been worn for the day, we can no longer accept the return.
For our full returns policy, please click here.
Yes, returns are completely free!
To request a return, please email us at info@we-do-doors.co.uk and state your reason for the return request.
For our full return policy, please click here.
If we don’t have your size in stock that doesn’t mean that we’re not planning on adding it!
We’ve only just launched, and our range isn’t as big as it will be.
We are constantly looking to expand so we can cater to everybody.
If you would like us to order a bra in your size, please contact us to make you request.
If you have a style or brand in mind and you can't see it on our site, please get in contact and we can help you get exactly what you're looking for.
To do this, simply contact us whatever way suits you best.
That is exactly our plan!
As the busienss grows, our stock will grow with it, that includes styles, sizes, brands, colours, the lot!
Stay tuned...
Yes, we absolutely are!
As the business grows, we'll grow our range with it, including sportswear, swimwear, maternity and post surgery.
Stay tuned...
Absolutely, Melissa is qualified in bra fitting!
To book an in person fitting please click the link to our bookings page here.
Fittings are free, but please note the service is for a fitting so that you can purchase a bra and take it away with you on the day.
Not yet but it's something we're planning. We'll keep you up to date on the website and on our socials, so keep your eyes peeled!
No, we don't take a deposit for fittings at the moment, but this could be subject to change in the future, but for now, no.
If your wire is poking you, this is a clear sign that the cup is too small.
Your wire should sit flat against your ribs and fully encapsulate your breast tissue. If your bra is poking and prodding, the wire and cup are too small. Try going up a few cup sizes.
If you are still unsure, visit our fitting guide, or book in a fitting with Melissa here.
Your straps should not be doing any of the heavy lifting! 80% of the support in your bra comes from your band, so if you feel like your boobs are weighing your straps down, you need to go down in the band.
Your band should be snug but comfortable.
If you are still unsure, visit our fitting guide, or book in a fitting with Melissa here
In short, yes, but this shouldn’t be a cause for concern if your bra fits you properly.
Your band should be snug, but comfortable, and because if this, you’ll get marks around your back and under your boobs, same as if you have tube socks on, or a hair tie around your wrist, you’re going to get an indent.
That being said, these marks should never be sore, deep, irritated, and should never break the skin! This issue can be caused by the band being both too tight, snd too big.
Seeing these red marks from a well fitting bra can be concerning, as most people wear band sizes too big, and when you size down to the correct size, you’re naturally going to get these marks and the alarm bells (naturally) are going to go off.
If you have any questions about the fit of your bra, see our fitting guide here.
The simple answer is your back band is too big.
The band is responsible for 80% of the support in your bra, and should be snug but comfortable. You should be able to get two fingers under the band and pull it away 1-2 inches from your back, any more, and it’s a sign that the band is too big.
The band should sit horizontal around your body, if it rides up at all, this is a clear sign that it is far too big.
Check out our fitting guide for advice on how to fix this problem.
We’re going to make an assumption here… you are probably wearing a padded/T-Shirt style bra.
If so, gaping can occur due to you not having enough volume in your boobs to, well, fill the cup.
These styles of bra are readily so readily available on the high-street and in supermarkets (possibly because they’re easier to make?) But the truth is, not every body suits them.
Try a “cut and sew” style bra like the Panache Allure Full Cup Bra, this style has a stretch lace top cup and will mould to the shape of you, not the other way about.
If you have gaping and you aren’t wearing a T-Shirt Bra, this could be a style issue, or size issue. Check out our fitting guide or style guide for advice.